Who makes DHMSCare and where is the company based?
DHMSCare is made by DHMS, an industrial AI company with offices in Singapore, Suzhou and Hong Kong SAR, China; overseas customers are served by DHMSCare Pte. Ltd. (Singapore) via dhmscare.com. The company builds both the hardware and the software itself.
What the company does
DHMS works on one problem: keeping industrial equipment running safely and reliably with AI. Its product, DHMSCare, combines self-developed wireless sensors and gateways with an AI platform for condition monitoring and fault diagnosis.
The platform includes Mina, an industrial AI agent that explains each fault in plain words and says what to inspect and fix. Plants in 11 industries use the system, from food and beverage to chemicals, cement, mining and power.
How overseas plants are served
DHMSCare Pte. Ltd. (Singapore) serves customers outside China via dhmscare.com. Certified local partners give hands-on support on site, and DHMSCare's remote experts handle harder issues on weekdays from 8:30 to 18:00 Beijing time.
Your data does not travel to the company's offices.
What this means when you evaluate us
Day-to-day support comes from a certified local partner. Behind every partner stands the product team that designs the sensors and trains the AI, so one team answers for the whole system.
The company states its results as measured figures. In real plants, 90%+ of DHMSCare alerts are accurate, and AI fault diagnosis holds at 85%+.
Next step
Read more about the company, browse the industries we serve, or see what one power plant reported in a customer case.
Questions buyers also ask
Which office should we contact?
Customers outside China contact DHMSCare Pte. Ltd. (Singapore) via dhmscare.com, by phone or email from our contact page. It coordinates local partners and the remote expert team.
Does DHMSCare make its own sensors?
Yes. The DT-series wireless sensors and the DMG-series gateways are DHMSCare's own designs. They work together with the DHMSCare platform and the Mina AI agent.
Where is our machine data stored?
For customers in China, on nodes inside the Chinese mainland; the data does not leave the country. Central and state-owned enterprise projects can run on-premises in the customer’s own server room.