Which plan fits your plant?
Every DHMSCare plan includes the monitoring platform.
Plans are annual and per sensor.
Apply to activate on this page, or contact us for large fleets and distribution.
DHMSCare's Chinese mainland and overseas businesses are operated separately, with separate accounts, platforms and after-sales support. Products are activated, connected to the platform and serviced under warranty only in the region where they were purchased. We do not support cross-region use. See Regional Use Notice.
For maintenance teams starting with condition monitoring
- AI condition monitoring
- Automatic daily reports
- Ask Mina
- Standard waveform tools
- SMS and email alerts
For O&M teams that want AI diagnosis and automatic optimization
- AI threshold optimization
- Advanced waveform tools
- Data comparison
- Weekly and monthly reports
- AI diagnostic reports
For multi-site organisations that need expert-grade analysis
- Unlimited automatic diagnostics
- Expert review reports
- Parametric 3D twin
- Cross-point trends and remaining life
- Priority queue
Every plan includes condition monitoring, alarms, initial thresholds and Mina, the DHMSCare AI agent, in 11 languages. Compatible sensors: DT310 / DT311.
Monthly allowances reset each month; over the limit, Mina continues on the standard engine or queues — the service never stops.
Plan comparison
| CareIncludes the Mina AI assistant | AI CareIncludes the Mina AI assistant | AI Care PlusIncludes the Mina AI assistant | |
|---|---|---|---|
| Platform features | |||
| User accounts | 10 | 15 | 20 |
| Data retention | 6 months | 12 months | 24 months |
| SMS / email alerts per month | 50 | 75 | 100 |
| Manual diagnostics per month | Not included | 30 | 90 |
| Questions per month | 300 | 1,000 | 3,000 |
| On-demand reports per month | 3 | 20 | 60 |
| Expert reviews per month | Not included | Not included | 20 |
| Mina capabilities | |||
| Modelling | Bind devices, points and sensors; enter type, speed, bearing and gear data; automatic thresholds; guided setup; 2D device view. | Everything in Mina Air, plus photo recognition of nameplates (auto-filled type, speed and bearing candidates); full drive-transmission-load modelling wizard; live 3D twin with point health; proactive completion by Mina (missing bearing/gear prompts). | Everything in Pro, plus parametric 3D customisation (generated from the entered chain); Expert modelling review (chain consistency + reading-gap flags); bulk import (CSV device list / sensor table) and multi-site templates. |
| Watching | Complete in every tier | Complete in every tier | Complete in every tier |
| Diagnosis | — (upgrade page) | Trends tab (time-to-line projection / rise rate / per-point breakdown); diagnosis tab (spectrum reading + evidence panel); suggested actions per alarm family (which bearing, which end, spare part); weekly and monthly reports; inspection tab (F4 inspection PDF). | Everything in Pro, plus cross-point attribution and remaining-life projection; full Expert evidence; scheduled inspection emails; follow-ups auto-routed to Expert (counted in the Expert pool). |
| Acting | — | One-tap confirm / false alarm / post-inspection write-back (ground truth into Mina, improving over time); post-fix observation; spare-part / repair suggestions exported as work-order PDF. | Everything in Pro, plus automatic Expert review reports on critical alarms (up to 2 a day); work-order PDF and scheduled emails. |
| Managing | Accounts and permissions follow the platform plan; 11-language interface; standard queue. | Same as Mina Air. | Weekly risk summary for managers (cross-device ranking + this week’s actions); multi-site / group view; priority queue; otherwise same as Pro. |
- Add-ons available: user accounts, data retention, tool modules.
- Alert and diagnostic allowances reset monthly.
- Unused diagnostic credits do not roll over.
- Diagnostic packs start at 10 credits.
- Automatic expert reviews: up to 2 per day, shared with the 20 monthly reviews. Reaching the limit does not affect alarms.
Add-ons
Add platform and Mina accounts as needed.
Extend history retention.
Waveform tools, weekly and monthly reports and more, available separately.
From 10 credits; unused credits do not roll over.
Deployment options
Not available during the trial.
Tailored to your project's requirements.
DHMSCare supplies the application server and the AI server as standard. To use your own servers, contact us first to agree the configuration.
Contracted and delivered as a project.
How activation works
Tell us about your fleet and what you want to monitor.
We size the sensors and the plan with you, then send a quote.
Contract signed, your workspace is activated.
Our team installs with you and trains your operators.
Already have sensors? Tell us when you apply.
Regional Use Notice
DHMSCare's Chinese mainland business (operated by Suzhou DHMS Information Technology Co., Ltd.) and its overseas business are operated separately, with independent accounts, platforms, data storage and after-sales service systems that are not interchangeable.
1. The product version, the platform node and the place of use must match. Sensors and gateways purchased in the Chinese mainland (excluding Hong Kong SAR, China; Macao SAR, China; and Taiwan, China) are activated and connected to the DHMSCare Chinese mainland platform, and are covered by warranty and technical support, only within the Chinese mainland. For products taken outside the Chinese mainland, we do not activate them, do not provide platform access, and do not provide warranty or technical support abroad; faults caused by use abroad are not covered by the warranty.
2. For products purchased outside the Chinese mainland, we do not provide activation, platform access, warranty or technical support in the Chinese mainland.
3. Products sold or resold across regions through unauthorised channels are subject to the two clauses above. Where a partner sells across regions without authorisation, we will hold the partner accountable under the partner agreement.
4. These arrangements are based on each region’s product versions, platform nodes and data storage requirements.
5. These notes do not affect the rights you are entitled to by law and that cannot be excluded by agreement, nor do they waive the product quality and safety responsibilities we bear by law.
Overseas users: please visit dhmscare.com.
Questions
What does the cost consist of?
You buy the sensors and gateways, pay an annual software subscription per sensor, and DHMSCare’s on-site implementation team does the installation. DHMSCare is priced per plant by equipment and installation-point count: we confirm the equipment, installation points and plan with you, then send a written quote.
How does per-sensor, per-year billing work?
Software is priced per sensor, per year, defaulting to one sensor per machine, adjustable to the measuring points each machine needs. One sensor uses one seat on your plan.
Are there hidden costs?
No hidden costs. The quote lists the sensor and gateway hardware, the per-sensor platform subscription and the implementation service provided to the project’s needs (implementation is charged as its own line in the quote); custom system connectors or add-ons beyond your plan are also listed separately in the quote.
Is there a trial discount?
A trial is not free; a trial discount is available on request for a first deployment — ask when you apply to activate.
What is the smallest start?
One production line: at least 10 sensors and one gateway — no plant-wide retrofit needed.
How is DHMSCare deployed?
Three deployment options: customisation, on-premises (own servers by prior agreement) and project-based delivery. DHMSCare’s own 20+ person on-site implementation team installs the sensors and gateways on site.
We size the sensors and the plan with you, then send a written quote.