Can products bought in the Chinese mainland be used abroad?
DHMSCare's Chinese mainland and overseas businesses are operated separately, with separate accounts, platforms and after-sales support. Products are activated, connected to the platform and serviced under warranty only in the region where they were purchased. We do not support cross-region use. See Regional Use Notice.
Regional Use Notice
DHMSCare's Chinese mainland business (operated by Suzhou DHMS Information Technology Co., Ltd.) and its overseas business are operated separately, with independent accounts, platforms, data storage and after-sales service systems that are not interchangeable.
1. The product version, the platform node and the place of use must match. Sensors and gateways purchased in the Chinese mainland (excluding Hong Kong SAR, China; Macao SAR, China; and Taiwan, China) are activated and connected to the DHMSCare Chinese mainland platform, and are covered by warranty and technical support, only within the Chinese mainland. For products taken outside the Chinese mainland, we do not activate them, do not provide platform access, and do not provide warranty or technical support abroad; faults caused by use abroad are not covered by the warranty.
2. For products purchased outside the Chinese mainland, we do not provide activation, platform access, warranty or technical support in the Chinese mainland.
3. Products sold or resold across regions through unauthorised channels are subject to the two clauses above. Where a partner sells across regions without authorisation, we will hold the partner accountable under the partner agreement.
4. These arrangements are based on each region’s product versions, platform nodes and data storage requirements.
5. These notes do not affect the rights you are entitled to by law and that cannot be excluded by agreement, nor do they waive the product quality and safety responsibilities we bear by law.
Overseas users: please visit dhmscare.com.